Feedback and Fanmail
There have been years of collected feedback for Cre8pc.com and UsabilityEffect.com. Here is a sample.
References are available on request.
“Kim, this is probably one of the most thorough and detailed looks
anyone has done for this website. Your ability to channel the user and get into their heads
is scary (in the really good way of course). Thank you sincerely for your wonderful
suggestions. It has opened up new doors to ideas that will allow me to think differently
about this site and its most important asset: its visitors.” -- Ben Pfeiffer,
RankSmart.com
"Your report is the best money I've ever spent on the Internet." --
Steven M. Gursten, Attorney at Law,
Michigan Auto Law
There's really no sense optimizing a non-usable
site for high search engine rankings, which is why I've been partnering
with Kim to perform usability testing and reporting for many years now.
I haven't counted them all, but I bet she's put together close to 100
of them for me, if not more. As soon as we get our hands on one of her
usability studies, my clients and I have a better understanding of what
needs to be done with their sites to make them the best they can be from
their site visitors' perspective."
-- Jill Whalen,
HighRankings.com
"This is an exemplary piece
of work. I can't tell you how impressed I am with the subtlety and attention
to your craft. You've exceeded my highest expectations for what a professional
can do." -- Rand Fishkin, SEOMoz.org
"I am overwhelmed by Kim's attention to detail. Her usability report left no stone unturned. By implementing her suggestions, my site now looks more professional. More importantly, the conversion rate has increased, improving my bottom line."
-- Jimmy Atkinson, OEDb
"We have so far implemented just a couple of your suggestions and we can already see that conversions are up. (Good thing you don't work on commission!)" --
FindCreditCards.org
This report exceeded my expectations. After reading it a
few times, I went through and highlighted those parts of your actionable
advice that I want to implement right away... I ended up highlighting
most of the report. Stellar job. I won't hesitate to recommend you
to one of my own clients." -- Andy
Hagans of AndyHagans.com
"Working with Kim
was as enlightening as it was pleasurable. In an industry full of
newcomers and noise, Kim and her expertise stand out as singularly
focused and essential to anyone looking to take a website (or several)
to a higher level. I highly recommend Kim's work, just also caution
that you be ready to keep up." -- Abhilash
Patel
As a site owner who also does all the seo, design and marketing for
our business, I found your usability report invaluable. Your "User
Character" was an excellent composite of our "average"
customer (how'd you do that?) and your insights into our customers'
behavior illuminating. I have implemented the most obvious changes and
I suppose the fact that we've seen an immediate increase in sales/conversions
is no coincidence. There are still a number of issues that we intend
to address, but I did want to thank you for your valuable service, and
for your personal attention to our site. I'd highly recommend your service to anyone running a serious web
based business." -- Steve Clay, Plumeriabay.com
"I have to tell you the work you did for us really helped. We incorporated
a lot of your suggestions into our site, especially in the shopping
cart area. Thank you for the good work!" -- MyToolStore
"We are so very impressed with the effort you have made to give us very
useful and detailed feedback. Clearly you are a pro at this. Thanks so
much." AriaDress - Custom Wedding Gowns
Fun Fan Mail
Go Kim!
- "Web usability expert Kim Krause posted a marvelous editorial taking Google,
their 'Precious' IPO, SEMPO, and a few other choice targets to task. Inspired.
I wish I had written it."
"Well done. I have now located a knowledgebase that's worth it. By the way, do you sleep?"
-- Mike Pepper, Internet SEO and Marketing Analyst -
Data Perception.com
Rating: 5 by Dr David Ross, Kim's one of the most helpful people in all of cyberspace!
"Look out for newcomer Cre8asite Forums which was launched in August 2002 by SEO expert Kim Krause."
-- 2002 Pandia Awards
1999 - Cre8pc.com is recognized
by the small business community
and wins the Creative Enterprises "Bizzy" award
"The Bizzy" is being awarded to those real business owners who go above
and beyond in creating a sense of community among home and small businesses
online.
Cre8pc.com is recognized by 1999 - Creative Enterprises
and is honored for "Community Spirit"
1998 - Recognized by Pengs - search engine.
"Your site definitely qualifies for the "Pengs.com Top Site Award". A very nice site, excellent
design. Presented well and easy to access. A worthy enterprise and a positive contribution to the Web.
We found your website to be in the TOP 2% of all the websites we've
reviewed, of the thousands of websites we review every month."